1. Introduction

​

SuperFix Pty Ltd is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our business operations in Australia.

​

​

2. Scope

​

This Policy applies to personal information collected through:

• enquiries, quotes, and bookings;

• contracts and invoices;

• our website, email, phone, and messaging platforms;

• site visits and service delivery.

​

​

3. What is personal information

​

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information that identifies or could reasonably identify an individual.

​

​

4. Personal information we collect

​

We may collect the following types of personal information:

• name, address, and contact details;

• site address and access details;

• billing and payment information;

• communications, instructions, and approvals;

• photographs of work areas or completed Services;

• any other information reasonably required to provide our Services.

We do not intentionally collect sensitive information unless required by law or provided voluntarily.

​

​

5. How we collect personal information

​

We collect personal information:

• directly from you;

• when you request a Quote or engage our Services;

• during communications by phone, email, text, or in person;

• when you provide information to us through our website or documents.

Where possible, information is collected directly from you.

​

​

6. Purpose of collection

​

We collect and use personal information for purposes including:

• preparing Quotes and providing Services;

• managing bookings, scheduling, and site access;

• invoicing and receiving payment;

• complying with legal and regulatory obligations;

• communicating with you about your job or our business.

We only collect information reasonably necessary for our business activities.

​

​

7. Use and disclosure

​

We may disclose personal information to:

• employees, contractors, or subcontractors involved in providing Services;

• suppliers or service providers (such as material suppliers or trades);

• professional advisers, insurers, or regulators where required by law.

We do not sell personal information.

​

​

8. Marketing communications

​

We do not use personal information for direct marketing without consent.
You may opt out of any marketing communications at any time by notifying us in writing.

​

​

9. Storage and security

​

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored in electronic systems or physical records. Access is limited to authorised persons only.

​

​

10. Accuracy of information

​

You are responsible for ensuring the information you provide is accurate and up to date.
We rely on the information provided to perform Services correctly.

​

​

11. Access and correction

​

You may request access to personal information we hold about you or request correction if the information is inaccurate, incomplete, or outdated.
Requests must be made in writing. We respond within a reasonable time, subject to legal exceptions.

​

​

12. Retention of information

​

We retain personal information only for as long as necessary to:

• provide Services;

• meet legal, accounting, and tax requirements;

• resolve disputes.

When no longer required, information is securely destroyed or de-identified.

​

​

13. Cookies and website data

​

If we operate a website, basic technical data such as IP address or browser type may be collected to maintain website functionality and security.
This information does not identify individuals.

​

​

14. Third-party websites

​

Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices of those third parties.

​

​

15. Complaints

​

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us in writing.
We investigate complaints and respond within a reasonable timeframe.
If unresolved, you may contact the Office of the Australian Information Commissioner.

​

​

16. Changes to this Policy

​

We may update this Privacy Policy from time to time.
The current version will apply to all personal information held by us.

​

​

17. Contact

​

For privacy enquiries, access requests, or complaints, contact:

SuperFix Pty Ltd.

Email: NagibGaid@yahoo.com.au
Phone: 0433889212

​

© 2036 SuperFix Pty Ltd | Privacy Policy applies